I recently called out Chief Roofing to get a quote because of a leak over my garage. I had originally had some work done on some roof flashing to repair the leak by another roofing company but they were not able to fix the leak. I had called a number of roofing companies and many either did not call back or simply did not show up for our set appointment. Chief Roofing was extremely responsive and showed up promptly for our appointment. In fact, they were communicative throughout the entire process and gave me updates along the way. Chief gave me a very reasonable quote and set the date for repair. We had a good bit of rain which pushed back the repair and Chief Roofing continued to keep me updated with timing of the repair work. They repaired the leak on the first attempt and did a great job - both functionally and aesthetically. I would highly recommend Chief Roofing for any roofing repair needs. They were highly responsive, prompt, professional, and respectful. They get the job done!
I read a review on here that was negative. I am a Residential Designer and Builder. In all my dealings with Chief Roofing on and off over the past 10+ years the only complaint I would have is that I did not use them enough. Melvin the owner is one of the most professional people I have ever met this company is the best Residential Roofing Company in the Triangle by far. One time years ago they did a large roof replacement for me on a beautiful home in Chapel Hill. Melvin said his crew would be there early. I had several appointments that day and did not come to the job-site until about 1:30 in the afternoon. I was angry when I drove up because there was no one there. Then I looked up at the house and realized they had replaced the entire roof that morning. I could not believe it. My business partner and I were laughing all afternoon because we tried to find one piece of evidence they had been there. There was not one old nail, piece of shingle or paper anywhere on the job site, absolutely impeccable and this the way his entire business is. If you have issues with this company you are probably the problem.
We had a great experience from beginning to end with Chief Roofing. We had big time damage due to a fallen tree and had to have our old roof replaced. Chief came right over, gave an estimate that was reasonable and, most importantly, checked in with us regularly throughout the process. They left our driveway, sidewalk and the area around our house cleaner than they found it. We appreciated the fact that they were there when they said they would be—-something that some repair folks can’t seem to do! Chief was recommended to us by some friends and now we will recommend them to anyone who asks!
The owner of this company, Melvin Barnes, impressed me with his knowledge and generosity. I came to him with questions about the possible price my elderly mother would have to pay for a roofing job in New York so that I could do the negotiation for her. Mr Barnes sat me down, explained everything, did calculations, and made me an informed consumer - knowing that he would not get the business for that job, and refusing repeated attempts by me to pay him for his time. I left his office believing in his company and trusting in his expertise. He treated me like a life-time neighbor or friend.
I spoke to Shelly with Chief Roofing about installing a roof on my 4100 sf house in Bahama. She quickly responded and sent out the co-owner Melvin to evaluate my needs and provide an estimate. After about 30 mins he had a rough number prepared and had Janet prepare and email a quote which I received the next day. The quote reflected that which Melvin quoted and I contracted Chief Roofing for the job. Melvin sent Elio and his crew out and they were efficient, clean and knowledgeable. After 3 days they completed the job minus one small setback that that required another order of material. The delay was brief and by Monday the following week they were back out and wrapped up the job. The roof has been installed for several months and I've had zero issues. I am satisfied with the price provided by Melvin, the customer service provided by Shelly and Janet, and the workmanship and products installed by Elio and crew. Highly recommend this company. A+++
I had seen recommendations for Chief Roofing on Angie’s List and Nextdoor so had them out to assess potential hail damage on the roof and advise. They were very upfront and straightforward throughout the whole process and very knowledgeable and forthcoming about the steps that would follow once it was determined that there was sufficient roof damage to call my insurance. The same guys came back to meet with the assessor and discuss the various options available for the replacement job. We had some weather delays scheduling the work but the office staff were very helpful/flexible and worked with me to find a time that best fit around my family and the crew that did the work were very courteous, respectful, (tolerant of my two little kids constantly gawking, waving and yelling at them) and did a great job! One thing that always stands out for me in these sorts of dealings is when I feel like I’m getting an honest answer and not just the sales pitch. I’m always happier to hear “I don’t know the answer to that, I’ll check and get back to you” over making something up to make the sale. Happy to recommend Chief Roofing and would use them again.